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Fire & Water - Cleanup & Restoration

Archived Blog Posts

SERVPRO of Northeast San Antonio can Handle Any Size Water Damage

2/13/2019 (Permalink)

No matter how big or small, SERVPRO of Northeast San Antonio can handle any size water loss in your home or business. It is critical if you have a water loss, to get a team of trained professionals, such as ourselves, on-site as soon as possible.

Once the professionals arrive on site, the extraction process of any number of square feet of water damage will begin. Once all of the water is removed, we will place air movers and dehumidifiers throughout the home or business.

It is critical to making sure that the equipment is checked daily and moisture checks are made throughout the home. Once the entire structure is dry, all equipment will be moved out and help the space back to its preloss conditions.  If water damage has been experienced, call SERVPRO of Northeast San Antonio.  We are dedicated to helping you! 

Winter Storm

1/10/2019 (Permalink)

Does this seem like the wettest winter in Northeast San Antonio?  Temperatures are lower, more rain has fallen, and heavier winds have overtaken Sugar Land.   If we recall correctly, it has been a long time since we’ve seen these kinds of weather patterns.  While we have no control over the weather, we do have the opportunity to keep the weather from affecting our homes or business.  To help prevent weather-related damages from hurting your home or business, apply some of the following tips to protect your property:

  • Keep gutters clear of leaves, sticks and other debris to help ensure it can drain properly. Make sure downspouts direct water away from the home or business
  • Wrap water pipes in your crawl spaces with insulation sleeves to slow heat transfer and prevent freezing
  • If you have a fireplace, keep the flue closed when you're not using it
  • Keep a slow trickle of water flowing through faucets connected to pipes that run through unheated or unprotected spaces 

Give SERVPRO of Northeast San Antonio a call if you have any additional questions.  Our team is always here to help when disaster strikes!  

Fireplace Safety Tips

1/9/2019 (Permalink)

Fireplaces may be more than just the focal point of a person’s home, especially during the winter seasons.  It may be used to provide warmth during this time of year.  However, fireplaces can be potentially dangerous.  Home fire safety is essential, below are a few tips to help keep your home and family safe:  

  • Crack open a window while the fire is burning.
  • Be sure the damper or flue is open before lighting or starting a fire, and until embers have completely stopped burning, to draw smoke out of the house.
  • Check the damper by looking up into the chimney with a flashlight or mirror.
  • Use smaller pieces of dry and well-aged wood for home fire safety, avoiding wet or green wood, which causes more smoke and soot buildup in the chimney.
  • Have a professional check the chimney annually.
  • When cleaning a fireplace, remove ashes from previous fires, keeping levels of the to 1 inch or less for less smoke
  • Check for animal nests or other blockages that could prevent smoke from escaping.
  • Make sure the area around the fireplace is clear of anything that is potentially flammable.
  • Never leave a fire in the fireplace unattended and be sure it’s completely out before going to bed or leaving the house.
  • Home fireplace safety should include keeping a fire extinguisher on hand.

Fire damage can be devastating and SERVPRO of Victoria understands the stress that comes with it.  SERVPRO of Northeast San Antonio is dedicated to helping you.  If you face any winter storm damages, give our team a call (210) 653-4651 and we’ll be there to make it “Like it never even happened.”

Emergency Ready Profile

1/8/2019 (Permalink)

Are you a small business owner that would like to protect your company from disaster striking?  You may not always prevent disasters from happening, but you can always be prepared.  Begin the New Year by letting SERVPRO of Northeast San Antonio help you stay in business by helping you be prepared for unplanned disasters.  Pre-planning can serve as an insurance policy aimed at peace of mind.  By creating an Emergency Ready Profile (ERP) with SERVPRO of Northeast San Antonio you minimize business interruption by having an immediate plan of action.  The Emergency Ready Profile provides critical details of your facility along with immediate contact information that provides a guide to get you back into your building after a disaster.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.  Be ready and get a free Emergency Ready Profile with SERVPRO of Northeast San Antonio, give our office a call at (210) 653-4651.  Making sure "Like it never even happened."

Restoring Your Property After a Fire Damage Event

12/19/2018 (Permalink)

Fire damage events at Northeast San Antonio commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small fire cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. When an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Northeast San Antonio

SERVPRO of Northeast San Antonio specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Candle Safety Tips

12/19/2018 (Permalink)

There is something calming about candles especially during the holiday season.  They look pretty and enhance the ambiance in a room, they give off a fragrant smell that can be so luring, but they can also be the cause to a house fire.   December has been noted as the peak month of candle fires.  According to the National Fire Protection Association, 3 out of every 5 candle fires started when they were placed to something that can burn, such as furniture, bedding, or decorations.  Review the tips below to prevent any house fires this holiday season:

  • Blow out candles before leaving a room or going to bed
  • Keep candles one foot (30 centimeters) away from anything that can burn
  • Use a sturdy candle holder, that will not tip over easily
  • Put candle holders and a sturdy and unclutter surface
  • Light candles carefully, keep your hair and any loose clothing away from the flame
  • Do not let the candle burn all the way to the bottom; put it out before it gets too close to the container or holder
  • You should not light a candle if oxygen is used in the home
  • During a power outage, use a flashlight or battery-operated lighting instead of a candle

Although candles can add to the décor in the room, however, they can also add danger.  Remember candles are an open flame which means they can easily ignite.  Create an environment that is safe for you during this holiday season, use alternatives to prevent any candle fires in homes like using flameless candles.  As always, remember SERVPRO of Northeast San Antonio is here to help!

Understanding Mold

12/10/2018 (Permalink)

It is important to treat water damage immediately when it happens or right when it is discovered.  When water damage occurs, small or large, and is not properly treated, there is potential that it could lead to further damages. In as little as 48 hours, mold can begin to spread throughout the affected areas; especially if the conditions of the area are moist and dark.  Do not leave the safety of your home up to chance.  If you have experienced water damage take charge and give the professionals a call to properly dry out your home to prevent mold growth. SERVPRO of Northeast San Antonio has highly trained technicians with years of experience and certifications to get the job done.  Do not hesitate to give SERVPRO of Northeast San Antonio a call (210) 653-4651.  Our team is dedicated to helping you when disaster strikes!

Safety in the Kitchen during the Holiday Season

12/10/2018 (Permalink)

December is a time when family and friends gather together to celebrate the glorious time of year.   During this time of year, we are more likely to spend a lot of our time in the kitchen cooking a gourmet family feast or baking delicious cookies.  However, it is extremely important to keep safety at the top of your mind.  If you are not properly prepared in the kitchen, it may lead to being a recipe for disaster.  Kitchen fires around Christmas time are the second most frequently reported accidents right behind Thanksgiving.  To help have a safe and joyous holiday season, follow these tips to help keep your home safe.

  • Stay in the kitchen while the food is cooking, Most kitchen fires occur because the food is left unattended. 
  • Keep the cooking range free of clutter.  Even though you may have dishes to prepare, do not overload a cooktop with too many pots and pans.  Trying to cook all your dishes at once could cause grease to accidentally spill onto a range top and cause a fire. 
  • Always keep a potholder, oven mitt and lid handy while cooking. If a small fire starts in a pan on the stove, put on a flame-resistant oven mitt and smother the flames by carefully sliding the lid over the pan.  Turn off the burner.  Don't remove the lid until the food has cooled. 
  • When removing lids on hot pans, tilt them away from you to protect your face and hands from steam.  If there is an oven fire, turn off the heat and keep the door closed to prevent flames from burning your or your clothes.
  • Do not wear loose fitting clothing when cooking. Long open sleeves could ignite and catch fire from a gas flame or a hot burner. 
  • Keep smoke alarms connected while cooking.  Make sure smoke alarms are installed and working. 
  • Unplug small appliances that aren't in use.  Not only will you save the energy, but you will also avoid potential dangers if they were to be turned on accidentally. 
  • Keep a fire extinguisher in the kitchen in case of emergency and know how to use it.  Make sure the fire extinguisher is UL listed and rated for grease and electrical fires. 

Disasters are never planned.  But SERVPRO of Northeast San Antonio is always prepared and here to help.  When disaster strikes, give our trained professionals a call (210) 653-4651! 

Are You Using Your Fireplace this Holiday Season?

12/3/2018 (Permalink)

As the temperatures drop this December, residents may be turning up the heat by using their fireplaces to keep warm.  To prevent any holiday mishaps be sure you remember a few of these tips about fireplace safety: 

Fireplace Safety Tips:

  • Before starting a fire, make sure the damper or flue is open. Keeping this open will draw smoke out of the house. Using a flashlight to look up the chimney can check the damper. Never close the damper until the embers have completely stopped burning
  • Use dry or aged wood in your fire. With dried wood, it burns with less smoke and burns more evenly. If you use wet or green wood, this causes more smoke and contributes to soot buildup in the chimney

  • Smaller pieces of wood positioned on a grate burn faster and produce less smoke

  • Make sure to clean out ashes from any previous fires. The levels of ash at the base of the fireplace should be kept to 1 inch or less. A thicker layer restricts the air supply to logs, resulting in more smoke

  • You should get your chimney check annually by a professional. Even if the chimney is not due for a cleaning, it is very important to check for animal nests or any other blockages that could prevent smoke from escaping

  • The area around your fireplace should be clear of anything that is potentially flammable

  • Never leave the fire in your fireplace unattended. Make sure the fire is out completely before going to bed or leaving the house

  • Install both a smoke and carbon monoxide detectors. Make sure to test them monthly and change the batteries at least once a year

  • Keep a fire extinguisher on hand

Do not hesitate to call SERVPRO of Northeast San Antonio after dealing with a fire at (210) 653-4651.  Our company has trained technicians with years of experience and certifications to get the job done.   Our team is dedicated to helping you when disaster strikes! 

Classes of Water

11/28/2018 (Permalink)

Without warning, emergencies can strike.  An immediate response is critical especially when water damage strikes.  Did you know there are different classes of water that can cause a loss in a home?  The classes of water are defined as the following:

Class 1 – A single room is affected, with little to no wet carpet, with water only on surfaces like wood or concrete.

Class 2 – This class effects and the entire room, wetness along the walls (12” or more), and moisture still in the structure.

Class 3 – Ceilings, walls, carpet, and insulation are all saturated with liquid or water. This is often due to water coming from overhead.

Class 4 – Water saturates in materials with very low levels of permeation, like hardwood or stone.

Here at SERVPRO of Northeast San Antonio, we understand that dealing with water damage is highly stressful.  Our trained technicians are equipped with the knowledge and equipment to restore your property to its preloss conditions.  Do not hesitate to give SERVPRO of Victoria a call if you experience any kind of water damage!

Electrical Safety Tips for the Holiday

11/27/2018 (Permalink)

It is the most wonderful time of the year!  The holiday season is in full swing as we are counting down to Christmas.  As holiday preparations are underway and make your safety a priority.  Take a moment and review the electrical safety below to avoid any holiday mishap. 

  • Inspect electrical decorations for damage before use
    Cracked or damaged sockets, loose or bare wires, and loose connections may cause a serious shock or start a fire.
  • Do not overload electrical outlets
    Overloaded electrical outlets and faulty wires are a common cause of holiday fires. Avoid overloading outlets and plug only one high-wattage into each outlet at a time. 
  • Keep trees fresh by watering daily
    Dry trees are a serious fire hazard.
  • Keep combustibles at least three feet from heat sources
    A heat source that was too close to the decoration was a factor in half of the home fires that began with decorations (NFPA).
  • Protect cords from damage 
    To avoid shock or fire hazards, cords should never be pinched by furniture, forced into small spaces such as doors and windows, placed under rugs, located near heat sources, or attached by nails or staples. 
  • Stay in the kitchen when something is cooking 
    Unattended cooking equipment is the leading cause of home cooking fires (NFPA).
  • Turn off decorations when going to sleep or leaving the house
    turn off decorative holiday lights before going to bed or leaving home. A timer can help make sure this happens.

 Each of these tips will help you prevent an electrical fire from starting in your home or business. Now, if the worst happens, and you do sustain damage from a fire, you need the help of professionals to get your home and business straightened out. Call on the fire damage restoration specialists here at SERVPRO of Northeast San Antonio (210) 653-4651!

Quick Response is Crucial for San Antonio Business Owners

11/26/2018 (Permalink)

The first 24 hours can make the difference between restoring versus replacing your business’ property.  Property damage, equipment damage, document loss, and temporary business closures are just some of the concerns business could possibly experience. Timely response and professional mitigation from a restoration company can alleviate these concerns. Closures for a business does not impact a business owner nor will they cause an impact on customers and employees.  Before there is a possible risk doing further damage by attempting to clean the damage yourself, call SERVPRO of Northeast San Antonio, your local water and fire damage cleanup and restoration professionals. You can reach us all day, every day (including holidays) at 210-653-4651. When disaster strikes, our team at SERVPRO of Northeast San Antonio is prepared to help you. 

Keep Pipes from Freezing in San Antonio

11/26/2018 (Permalink)

Temperatures are dropping, and a freeze may occur over the next few days.  With weather conditions like these, it could potentially wreak havoc on your home if you are not properly prepared. Be proactive this winter and take some precautions to help protect your home and do not let these harsh weather conditions interfere your holiday plans.  Protect pipes from freezing by allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave the cabinet doors open allowing warm insider air to circulate around the pipes. Make sure all exterior pipes are properly insulated.  SERVPRO of Northeast San Antonio values our community. When disaster strikes, SERVPRO of Northeast San Antonio is here to help you.  Give our team of professionals a call (210) 653-4651!

Different Types of Smoke

11/20/2018 (Permalink)

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Northeast San Antonio will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises, therefore, smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored to the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.  Give us a call at (210) 653-4651!

Small Water Damages Become Nightmare for Business

11/19/2018 (Permalink)

What happens when those small water damages go unnoticed, or moisture soaks into a building’s structural components where it cannot be detected by the naked eye?  These incidents may sound relatively harmless, but given time, excess moisture can lead to serious problems. 

In as little as 24 to 48 hours, microscopic mold spores, naturally present in all structures, can grow into visible mold.  Fueled by the moisture, these fungi feed on a variety of building subcomponents including wood, paint, paper, carpet padding, and contents. 

While the debate rages on regarding impact mold have on human health, mold and mildew growth are recognized as major contributors to indoor air quality problems.  These nightmares happen every day as a direct result of those small water damages that gradually take their toll on buildings and homes.  The recipe for disaster is the combination of excess moisture, a food source for mold found in organic building materials (such as wood, drywall, some types of insulation), and a time delay in removing the moisture. 

Give SERVPRO of Northeast San Antonio a call if you have more questions about mold remediation today.  Our team is dedicated to helping your business!

Follow These Mold Safety Tips If You Suspect Mold

11/19/2018 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Sugar Land for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Northeast San Antonio specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

Detecting Mold?

11/19/2018 (Permalink)

If there is an ongoing moisture problem in your office or home it is important to be alert for the presence of visible mold, strong, musty odors which may indicate mold is present, or any evidence of past moisture problems that might have caused mold growth. 

Mold can be found behind walls, in the basement, under the carpet, in damp areas of the house, surrounding roof leaks or in an area that experiences high humidity    If you think you may have a mold problem, give your team of experts a call.  SERVPRO of Northeast San Antonio knows how to find the source of the mold problems and locate any water damage or leaks causing the mold.  We can help put your home back to the preloss conditions. If you have any questions about mold remediation, feel free to contact SERVPRO of Northeast San Antonio at (210) 653-4651.

Small Water Damage Could Potentially Lead to Bigger Problems

10/17/2018 (Permalink)

Small amounts of water may not look like much, but a little bit of water can potentially lead to serious problems.  Any kind of water damage that intrudes your home is never a good thing, especially if the water potentially may contain harmful bacteria’s. 

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. The proper equipment makes a measurable difference in reducing the damage expense during a water loss. When time matters most, technology and equipment must be counted on to perform. 

SERVPRO of Northeast San Antonio understands how disruptive water damages can be for you and your family. Our goal is to help minimize the interruption to your home!  Our experts are here to help, (210) 653-4651. 

Saffir-Simpson Hurricane Scale

9/5/2018 (Permalink)

Not all hurricanes are destructive or deadly.  But it's always a good idea to be prepared especially during prime time hurricane season. They are known as one of the most violent wind storms and should not be messed with. Know the difference between the stages of hurricanes and damages they may cause.

Hurricane Categories 
The Saffir-Simpson Hurricane Scale rates a hurricane's intensity using wind speed and storm surge, which is the abnormal rise in sea level accompanying a hurricane or other intense storm. The scale also estimates the potential damage and flooding expected along the coast from a hurricane landfall.

Category 1
Sustained winds of 74-85 mph.  Dangerous winds occur and may cause some damage. Damage primarily to unanchored mobile homes, shrubbery, and trees along with some coastal road flooding and minor pier damage.


Category 2
Winds of  96-110 mph.  Extremely dangerous winds and will cause extensive damage. Roofing, door and window damage to buildings; Considerable damage to shrubbery and trees, mobile homes, poorly constructed signs, and piers.

Category 3
Devastating damage will occur. Winds of 111-129 mph. Structural damage to small residences and utility buildings; foliage blew off trees and large trees blown down; mobile homes destroyed.


Category 4
Catastrophic damage occurs. Sustained winds of 130 - 156 mph. Extensive damage to doors, windows and lower floors of shoreline houses; total roof failures on small residences; shrubs, trees, and all signs blown down; mobile homes completely destroyed.


Category 5
Catastrophic damage occurs.  Winds of 157 mph or higher.  Complete roof failure on many buildings and some complete building failures with small utility buildings blown over or away; severe and extensive window and door damage; mobile homes destroyed.

Create and Emergency Ready Profile with SERVPRO of Northeast San Antonio

7/31/2018 (Permalink)

Be Emergency Ready with SERVPRO of Northeast San Antonio.  Download the Emergency Ready app at no-cost!  It is a readiness plan that places your business ready plan data on your mobile device for quick access during an emergency.  Download the Free App

The SERVPRO® Ready Plan is a tool for property managers, owners and residential homeowners. By developing a SERVPRO Emergency READY Profile for your home or business, you minimize business interruption by having an immediate plan of action.

Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your home or business.

Commercial Storm Damage Restoration in San Antonio

Storms and inclement weather can bring wind damage, heavy rain, and flooding that can devastate any business in a matter of minutes. 

Every hour spent cleaning up is an hour of lost revenue and productivity. When an emergency situation arises in your business, give our team a call and we’ll be there fast with the help you need.

Does Your Home Have Mold

5/22/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all molds from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all molds, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If you see any signs of mold, call SERVPRO of Northeast San Antonio today – (210) 653- 4651

Mold Remediation

4/23/2018 (Permalink)

Water damage can quickly lead to mold growth in out of sight places; which means mold can be hiding in your walls, ventilation systems, and many other areas not easily visible. 

Certain molds can be highly dangerous to remove on your own especially without the proper equipment.   Because mold can be potentially dangerous to deal with, it is important to hire a mold remediation company to handle all your mold needs. Not only will the trained technicians be able to remove the visible molds, but they will also be able to remove the spores from which it grows.

SERVPRO of Northeast San Antonio mold remediation technicians will be fully equipped with Haz-Mat suits, full respirators and the cleaning materials necessary to handle the full spectrum of mold infestations. Removing mold is not an easy task. It's just one more reason to give the professionals a call at SERVPRO of Northeast San Antonio.

Roof Leak

4/23/2018 (Permalink)

After dealing with a cold winter, some of us are looking upon the spring season. As spring has approached us the weather has been warmer and the trees and flowers have begun to bloom, However, springtime always seems to bring plenty of rain and plenty of rain always brings a higher risk of water damage to your home.

With the increase of showers as well as high winds, roof damage may occur or be revealed as water intrudes through your roof and damages your ceilings and walls. To reduce the risk of roof leaks, you should inspect your roof for any damages from the winter and inspect it after every major storm.

The most common cause of roof leaks is a damaged or missing shingle from storms or fallen branches. If you do experience water damage inside your home from the ceiling or wall, you will want to contact a professional from SERVPRO of Northeast San Antonio to inspect the damage, remove the water, and remediate the damage. 

Spring Safety Facts and Myths about Lightning

4/16/2018 (Permalink)

Every year, SERVPRO of Northeast San Antonio answers the call to help clean up and restore homes and businesses after spring storms have taken their toll.  After all, SERVPRO of Northeast San Antonio is always here in helping make disasters “Like it never even happened.” when your property suffers from storm damage.  So leave the restoration remediation of your home and business to our team.  Consider the following to protect your property during a storm:

Myth: If it is not raining, then there is no danger from lighting.  
Fact:  Lightning often strikes outside of heavy rain and may occur as far as 10 miles away from rainfall. 

Myth: Rubber soles of shoes or rubber tires on a car protect you from being struck
Fact: Rubber-soled shoes and rubber tires provide no protection from lightning.  The steel frame of a hard-topped vehicle provides increased protection if you are not toughing metal.  Although you may be injured if lightning strikes your car, you are much safer inside a vehicle than outside.

Myth: “Heat lightning” occurs after very hot summer days and poses no threat.  
Fact:  “Heat lightning” is a team used to describe lightning from a thunderstorm too far away for thunder to be heard.

When disaster strikes, SERVPRO of Northeast San Antonio is here to help you.  Give our team of professionals a call (210) 653-4651!

Classes of Water

4/9/2018 (Permalink)

Without warning, emergencies can strike.  Immediate response is critical especially when water damage strikes.  Did you know there are different classes of water that can cause a loss in a home?  The classes of water are defined as the following:

Class 1 – A single room is affected, with little to no wet carpet, with water only on surfaces like wood or concrete.

Class 2 – This class effects and entire room, wetness along the walls (12” or more), and moisture still in the structure.

Class 3 – Ceilings, walls, carpet and insulation are all saturated with liquid or water. This is often due to water coming from overhead.

Class 4 – Water saturates in materials with very low levels of permeation, like hardwood or stone.

Here at SERVPRO of Northeast San Antonio we understand that dealing with water damage is a highly stressful.  Our trained technicians are equipped with the knowledge and equipment to restore your property to its preloss conditions.  Do not hesitate to give SERVPRO of Northeast San Antonio a call if you experience any kind of water damage!

Preparing for Spring Safety

4/3/2018 (Permalink)

Floods are the most common hazards in the United States.  Whether you live and work on a coastline, along city streets, in a basin, near a river or even in the desert, there is a potential for suffering flood damage. 

What FEMA suggests you can do now:

  • Have qualified professionals to evaluate the furnace, water heater and electric panel if susceptible
  • Install “check valves” in sewer traps a prevent flood water from backing up into the drains of your home
  • Seal walls in basements with waterproofing compounds to avoid seepage.

What FEMA suggests when a flood is imminent:

  • Move essential or unreplaceable items to an upper floor, when possible
  • Turn off utilities at the main switches if instructed to do so
  • Disconnect electrical appliances. Do not touch electrical equipment if you are wet or standing in water

If a flood does strike your business or home, give SERVPRO of Northeast San Antonio a call.  Even minor floods have the potential to cause major damage to a structure, and the cleanup is often an overwhelming and daunting task.  SERVPRO of Northeast San Antonio has the tools and equipment to help you during a traumatic time. 

Source: Floodsmart.gov and fema.gov

Water Damage Timeline

2/26/2018 (Permalink)

Flooding and water damage is very invasive. SERVPRO of Northeast San Antonio arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Within Minutes

  • Water quickly spreads throughout the property, saturating everything in its path
  • Water is absorbed into walls, floors, upholstery, and belongings
  • Furniture finishes may bleed, causing permanent staining on carpets
  • Photographs, books, and other paper goods start to swell and warp

Hours 1 - 24:

  • Drywall begins to swell and break down
  • Metal surfaces begin to tarnish
  • Furniture begins to swell and crack
  • Dyes and inks from cloth and paper goods spread and stain
  • A musty odor appears

48 Hours to 1 Week:

  • Mold and mildew may grow and spread
  • Doors, windows, and studs swell and warp
  • Metal begins to rust and corrode
  • Furniture warps and shows signs of mold
  • Paint begins to blister
  • Wood flooring swells and warps
  • Serious biohazard contamination is possible

More Than 1 Week:

  • Restoration time and cost may increase dramatically; replacing contaminated materials and structural rebuilding may be extensive
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Northeast San Antonio

SERVPRO of Northeast San Antonio specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. Give us a call if you have any questions (210) 653-4651!

Flooding Safety Tips

2/21/2018 (Permalink)

It is common to see a storm with heavy down pours of rain causing flooding in the most protected neighborhoods. Do you know what to do during a flood? SERVPRO of Northeast San Antonio has a few tips for you to follow in case an event was to happen:

  • Be prepared, create an evacuation plan
  • Learn and identify different evacuation routes to be able to evacuate quickly
  • If public transportation is relied on, contact the local emergency management for evacuation information
  • Turn Around, Don't Drown! ® Moving water above two feet can knock you down; one foot of water can move vehicles away
  • Move to higher ground if there is a chance of flash flooding
  • Driving during high rain falls can be extremely dangerous. Stay update by checking service announcements through the National Weather Service.

For more information about flooding, visithttps://www.ready.gov/floods. Be proactive and create an evacuation plan to keep safe. It is very important to stay up date when it comes to natural disasters. SERVPRO of Northeast San Antonio values our community; we are here to help when disaster strikes!

Mold Remediation in Northeast San Antonio

2/14/2018 (Permalink)

Mold is one of the most challenging issues you can encounter as a property owner. It can be difficult to detect at first, and if left untreated, it has the potential to cause big problems. Once there are signs that mold levels have a certain point, it’s time to consider professional mold remediation.  Below are a few reasons why you should consider mold remediation while dealing with mold in your home or business:

  • Taking care of your health: Over time, any exposure to mold can lead to many different health problems. Different symptoms can develop; mold can trigger asthma and allergic reactions, as well as induce respiratory complications.
  • Avoid serious damage: If untreated, mold will continue to spread and eventually cause more destruction. When mold is not removed early enough, it can compromise the structural integrity of a home or business and damage beyond repair.
  • To prevent future mold growth: The purpose of mold remediation is to significantly reduce the amount of mold currently present in a structure.

Mold remediation is a worthwhile investment that will protect your property, health, and finances.  SERVPRO of Northeast San Antonio have the equipment and knowledge to also provide solutions that will help to keep mold from reappearing to such an extent in the future.  If there is any suspicion that you have extensive mold growth in your home or business, contact SERVPRO of Northeast San Antonio at (210) 653-4651.

What to do Until Help Arrives

2/5/2018 (Permalink)

Have you ever experienced water damage in your home?  Each time a house is damaged by water, the type and/or amount of damage can be different and requires different and unique solution.  When sewer water enters your home, it may contain bacteria, viruses, and other microbes that can cause illness.  Fortunately, SERVPRO of Victoria has the right equipment and specialized training to quickly fix any problems.  While you're waiting for our services, here are some helpful things to do and not until help has arrived. 

Do's: 

  • Avoid all contact with sewage and items contaminated by sewage. 
  • Wash your hands thoroughly after contact with contaminated items. 

Don'ts:

  • Spread contaminated water by walking unnecessarily damaged or we areas
  • Turn on the HVAC system if there is a possibility of spreading contaminated air
  • Use household fans to dry the structure and spread contaminants
  • Use products for personal hygiene and cleanliness if they have been exposed to the contaminated areas. 

We understand the stress and worry that comes with water damage and we are here to minimize the interruption of your business. Give SERVPRO of Victoria a call (361) 573-6000 if your company experiences water damage!

Winterize Your Business

1/30/2018 (Permalink)

The winter months may call for some businesses to take some standard precautionary measures to help protect their company.  These measures include basic maintenance checks and preparation to help ensure your business and employees remain safe.  A few tips include:

  • Check your business property for down tree limbs and branches.  Weather, such as wind, heavy rain, ice and snow can cause branches to fall, which could cause damage to the property and potentially cause personal injuries
  • Ensure gutters are clean and secure.  Leaves or debris accumulates causing a damming effect on gutters, which could lead to roof problems and water damage 
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas.  Install mats on non-slip surfaces and post caution signs where water could be present

SERVPRO of Northeast San Antonio is a team of specialists, trained in cleanup and care for your business.  We are always here to help make disasters “Like it never even happened.”  Give our team a call today if you experience any water or fire damage.. 

Space Heater Safety

1/8/2018 (Permalink)

Cold temperatures call for some residents to seek out other heat sources in an effort to keep living spaces comfortable.  The most common supplemental heat source is a portable space heater. Space heaters are easy to use and can quickly generate heat to warm up a home up from a real cold day.  Consider the following these tips to minimize risks of a heating related fire in your home:

  • Keep it three feet away from anything that can burn
  • Do not use extension cords
  • Turn off space heater when leaving the room or going to bed
  • Don't use a space heater in a damp or wet area unless it's specifically made for that purpose
  • Install smoke and carbon monoxide alarms and test monthly

Do not hesitate to call SERVPRO of Northeast San Antonio (210) 653-4651.  We have highly trained technicians with years of experience and certifications to get the job done.   Our team is dedicated to help you when disaster strikes! 

Emergency Ready Profile

12/26/2017 (Permalink)

Do you own a small business?  You can't always prevent disasters from happening, but you can always be prepared.  Start the New Year off by letting SERVPRO of Northeast San Antonio help you stay in business by helping you be prepared for unplanned disasters.  Pre-planning can serve as an insurance policy aimed at peace of mind.  By creating a Emergency Ready Profile (ERP) with SERVPRO of Northeast San Antonio you minimize business interruption by having an immediate plan of action.  The Emergency Ready Profile provides critical details of your facility along with immediate contact information that provides a guide to get you back into your building after a disaster.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.  Be ready and get a free Emergency Ready Profile with SERVPRO of Northeast San Antonio, give our office a call at (210) 653-4651.  We are dedicated to help make disasters "Like it never even happened."

Exterior Pipe Safety Tips

12/20/2017 (Permalink)

It’s the holiday season and with that comes cooler holiday temperatures.  As the temperatures occasionally drop below freezing here in Texas, consider the safety of your home and prevent disaster striking by not leaving any pipes exposed.  Here are a few tips to consider to avoid any busted pipes this holiday season:

  • Insulate pipes, especially those close to outside walls, attics or crawl spaces where the chance of freezing is greatest
  • Seal air leaks surrounding or near pipes
  • Disconnect all outdoor hoses and turn off water to exterior faucets and sprinkler systems
  • Keep heat at 55 degrees F. or higher even when you are out of town
  • During a cold spell turn on both hot and cold faucets near outside walls to allow a small trickle of water to run during the night
  • If you need to be away from home, drain your water system before you go
  • Identify the locations of shutoff valves so that you are prepared to stop the flow of water as soon as possible when a pipe bursts

Commercial Water Damage

12/18/2017 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Northeast San Antonio

SERVPRO of Northeast San Antonio specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Christmas Tree Safety

12/11/2017 (Permalink)

As the holiday song goes “It’s the holiday season, so whoop-de-do!”  During this holiday season, many of us have a beautifully decorated Christmas tree as part of the tradition to the season. It is important that the tree is carefully decorated to ensure a safe holiday season.  Over the years, Christmas tree fires have been responsible for property damage.  Most resulted from electrical malfunctions from Christmas tree lights such as faulty wiring, plugs, or even having the tree placed too close to a candle or fire place.  To help avoid any fire damages, follow these simple steps. 

  • Ensure trees are secured and sturdy in the tree stand to prevent them from tipping over
  • Use tested and UL-approved lighting when decorating trees or other holiday decorations
  • Carefully check light strands for frayed, faulty or exposed wiring, broken bulbs or loose bulb connections
  • Make sure to water live trees daily; dried out trees increases fire risk
  • Ensure artificial trees are fire resistant
  • Set up trees at least three feet away from heat sources (lamp, fire places, candles or radiators)
  • Make sure tree is not blocking an exit

Your safety is important to us during the holiday season here at SERVPRO of Northeast San Antonio.  If you experience any type of fire damage do not hesitate to call our team (210) 653-4651.  Our team is here to help you when disaster strikes.   

Understanding Mold

12/5/2017 (Permalink)

It is important to treat water damage immediately when it happens or right when it is discovered.  When water damage occurs, small or large, and is not properly treated, there is potential that it could lead into further damages. In as little as 48 hours, mold can begin to spread throughout the affected areas; especially if the conditions of the area are moist and dark.  Do not leave the safety of your home up to chance.  If you have experienced water damage take charge and give the professionals a call to properly dry out your home to prevent mold growth. SERVPRO of Northeast San Antonio has highly trained technicians with years of experience and certifications to get the job done.  Do not hesitate to give SERVPRO of Northeast San Antonio a call (210) 653-4651.  Our team is dedicated to help you when disaster strikes!

Holiday Kitchen Safety Tips

12/4/2017 (Permalink)

December is a time when family and friends gather together to celebrate the glorious time of year.   During this time of year, we are more likely to spend a lot of our time in the kitchen cooking a gourmet family feast or baking delicious cookies.  However, it is extremely important to keep safety at the top of your mind.  If you are not properly prepared in the kitchen, it may lead to be a recipe for disaster.  Kitchen fires around Christmas time is the second most frequently reported accidents right behind Thanksgiving.  To help have a safe and joyous holiday season, follow these tips to help keep your home safe.

  • Stay in the kitchen while the food is cooking, Most kitchen fires occur because food is left unattended. 
  • Keep the cooking range free of clutter.  Even though you may have dishes to prepare, do not overload a cook top with too many pots and pans.  Trying to cook all your dishes at once could cause grease to accidentally spill onto a range top and cause a fire. 
  • Always keep a potholder, oven mitt and lid handy while cooking. If a small fire starts in a pan on the stove, put on a flame-resistant oven mitt and smother the flames by carefully sliding the lid over the pan.  Turn off the burner.  Don't remove the lid until the food has cooled. 
  • When removing lids on hot pans, tilt them away from you to protect your face and hands from steam.  If there is an oven fire, turn off the heat and keep the door closed to prevent flames from burning your or your clothes.
  • Do not wear loose fitting clothing when cooking. Long open sleeves could ignite and catch fire from a gas flame or a hot burner. 
  • Keep smoke alarms connected while cooking.  Make sure smoke alarms are installed and working. 
  • Unplug small appliances that aren't in use.  Not only will you save the energy, but you will also avoid potential dangers if they were to be turned on accidentally. 
  • Keep a fire extinguisher in the kitchen in case of emergency and know how to use it.  Make sure the fire extinguisher is UL listed and rated for grease and electrical fires. 

Disasters are never planned.  But SERVPRO of Northeast San Antonio is always prepared and here to help.  When disaster strikes, give our trained professionals a call (210) 653-4651! 

Smoke and Soot Clean Up in Northeast San Antonio, Texas

11/27/2017 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Victoria will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:


Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services


Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  SERVPRO of Northeast San Antonio has the equipment, expertise, and experience to restore your fire and smoke damage.  Our crew will also treat your family with empathy and respect and your property with care.


Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (210) 653-4651

Thanksgiving Safety

11/20/2017 (Permalink)

Thanksgiving around the corner and most of America starts to prepare for one of the most important meals of the year!  Typically, the most common dishes found on a Thanksgiving table are a turkey.  Most people prepare turkeys for the big occasion.  But did you know that there can be some dangers with preparing a turkey in your own home? Cooking is the leading cause of house fires according to Ready.gov.  Be extra careful with turkey fryers. There are a few house fires that take place on Thanksgiving due to the fact that some safety precautions were not being considered.  SERVPRO of Northeast San Antonio  has provided some helpful tips to use while preparing a turkey to prevent any mishaps from happening.  Below are a few key messages to follow to help ensure the safety of your home:  

  • Only use turkey fryers outdoors; away from home or building and any flammable materials.
  • Keep children and pets a safe distance away from the fryer when in use and for several hours after cooking. 
  • Do not leave the fryer unattended; temperature should also be monitored closely. 
  • If any smoke, at all, comes from the heating pot of oil, turn the burner off immediately as oil may be overheating. 
  • Cover any skin that is exposed; it is encouraged to use a pair of gloves that is designed for high heat. 
  • Follow the manufacture's recommendation for the amount of oil to add.  Do not over fill the fryer.
  • Be prepared - consider purchasing a fire extinguisher for safety precautions. 

SERVPRO of Northeast San Antonio wishes everyone a Happy Thanksgiving!

Halloween Safety in Northeast San Antonio

10/31/2017 (Permalink)

Halloween is here which means high volume of foot traffic out on the streets in neighborhoods.  Don’t let the fun be spoiled use these helpful tips to help protect your home and ensure the safety of your fellow trick-or-treaters. 

  • Make sure that walkways and yards are clear of debris leading up to the home that can cause children any harmful trips or falls. 
  • Be sure to check exterior lighting and replace bulbs if necessary, leaving the lights on all night may also discourage vandalism.
  • Keep pets indoor to prevent inadvertent biting or other accidents that may become threatening.  
  • Use flashlights or other battery-powered lights in a jack-o-lantern and other decoration instead of a candle to prevent the risk of fire.  
  • Place vehicles inside a garage and lock the doors and make sure alarm is on. 

SERVPRO of Northeast San Antonio wishes everyone a fun and safe night.  Happy Halloween!

Breast Cancer Awareness

10/18/2017 (Permalink)

One of the most common cancers among women worldwide is breast cancer. Here at SERVPRO of Northeast San Antonio, spreading awareness about breast cancer hits close to home for our team. Owner, Natalie Hart's mother-in-law, Joan Fuller, is a breast cancer survivor. “The power of faith is a very powerful thing”, as Joan practiced while she fought during her road to recovery. She has been cancer free for a couple of years now.

SERVPRO of Northeast San Antonio takes the time to recognize that October is Breast Cancer Awareness Month. Because of the welcome amount of the awareness, millions are now surviving the battle of breast cancer thanks to the early detection and advanced therapeutic technology. It is highly encouraged to get a check-up! The National Breast Cancer Awareness Month (NBCAM) is a collaboration of different groups promoting breast cancer awareness, sharing information on the disease, and providing greater access to services. To learn more about this foundation, click here.

Get an Emergency Ready Profile with SERVPRO of Northeast San Antonio

10/10/2017 (Permalink)

Do you own a small business?  You can't always prevent disasters from happening, but you can always be prepared.  Let SERVPRO of Northeast San Antonio help you stay in business by helping you be prepared for unplanned disasters.  Pre-planning can serve as an insurance policy aimed at peace of mind.  By creating a Emergency Ready Profile (ERP) with SERVPRO of Northeast San Antonio you minimize business interruption by having an immediate plan of action.  The Emergency Ready Profile provides critical details of your facility along with immediate contact information that provides a guide to get you back into your building after a disaster.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.  Be ready and get a free Emergency Ready Profile with SERVPRO of Northeast San Antonio, give our office a call at (210) 653-4651.  Making sure "Like it never even happened."

A Word from our Owners

9/12/2017 (Permalink)

Friends,

To say that the effects from Harvey have been a tragic nightmare would be an understatement. Whether you've been directly affected or helping friends and family, it has been the worst disaster our city has ever seen for most of us.

As the water recedes and our neighbors, friends and family are left with the aftermath, I want to be helpful and share some tips on what to do and what not to do. I am sending this out, not as a plug for our company, but to try and be helpful to all that need help, or have or will have questions. Mark and I have been inundated with calls, texts and FB messages and we can't keep up with them all as it is probably the same for you. So, please read and I hope you will find it helpful. Please feel free to share this post.

Those of you who know me, know that my husband, Mark Hart, & I own a few SERVPRO franchises in Texas; Sugar Land, Victoria and NE San Antonio. Two of the three locations of our franchises are in the communities directly impacted by Harvey. Our business is helping with the clean up after water, fire and mold damage. SERVPRO is a national franchise system and in devastation such as this, deploys hundreds of teams to help our communities. If you have confirmed flood or wind driven rain causing water damage, and would like our help, please call our office and ask to be put on our Storm Response Team list; we can have your friend, family or neighbor added to the Storm Response Team to get in line for the cleanup that will have to happen. Our number is 281-313-1338.

The advantages of getting on our list are these:

1. SERVPRO has over 1700 franchises in the country and there will probably be hundreds of SERVPRO teams coming in to help. Getting on our Storm Team Response list will help expedite your getting the help you need as lists will be divided up among the participating SERVPRO franchises.
2. SERVPRO helps manage all jobs through their Storm Teams. If you run into any problems with the franchise that is doing your work, they take action to help resolve it.
3. Standard Industry pricing is used by all SERVPRO's for mitigation services. We have a National reputation to uphold so they monitor this closely.

Having said that, I'm sure you can understand that everyone in our industry is overwhelmed with calls for help. Please understand that a lot of our own employees have been affected and crews traveling from out of town are trickling into Houston (and Victoria) as they are able. There are still areas around town that are not accessible and in danger of more flooding due to rivers cresting and levees failing. (I, myself, am confined to my house as my small neighborhood street is flooded - there is only one way in or out).

Please be understanding to the companies and their staff of people that are trying to help you. Our crews and administrators will be working long days and nights for probably months.

There are a lot of other good companies out there and there are a few things to watch for. BEWARE of fly by night companies that are in it to make a quick buck and leave town. There are some bad apples out there that give our industry a bad wrap.

Things to know:

1. Final billing should be provided once work is completed and is usually put into a line item estimating software program called, Xactimate. This is the industries standard price list used by most Insurance companies.
2. You will be paying out of pocket for the clean up services as rising water is not covered on your normal property insurance policy. In most cases, you will be asked to pay 50% to get started and 50% upon completion. DO NOT PAY 100% UP FRONT.
3. If you have flood insurance, they likely will not cover the entire cost for the cleanup and repairs. Get a copy of your final line item bill (an Xactimate) estimate and submit to your insurance for the maximum reimbursement amount they will cover.
4. Check your policy for wind driven rain coverage, if your home suffered that kind of damage as well.
5. Apply for help from FEMA. I understand they are covering hotel expenses up to 30 days and other essentials.

If you choose to start your own cleanup, keep this in mind; You are dealing contaminated water that has now contaminated your home. The following are some tips to consider:

1. Porous materials must be discarded. All flooring, drywall, cabinets, insulation need to be removed at least up to 12" above the water line. However, industry standard is up to two feet above the affected area as a lot of times you cannot always see how far up the water may have traveled. Wet wicks to dry - I highly recommend removing 2' above the water line.
2. Removal should be taken down to the studs, disinfected, then dried with professional drying equipment.
3. Any fabric material, such as rugs, couches, chairs, etc. should be replaced. DON'T TRY TO SAVE THEM as they are contaminated with bacteria from the rising water.
4. Furniture legs can be replaced. If you are sure that the fabric part of it is not affected, you could save your furniture pieces by just replacing the legs.
5. Watch out for electrical and plumbing if you do your own demo. Your power and water should be shut down while performing demolition. Be careful not to cut electrical or plumbing lines - you don't want to add on to the expense of your repairs.

MOLD IS LIKELY TO GROW IN THESE CONDITIONS. TEXAS law requires that companies are licensed to do any MOLD REMEDIATION. However, sometimes in a disaster situation, the State could decide to relax their requirements. Refer to the TEXAS DEPARTMENT of STATE HEALTH SERVICES; www.dshs.texas.gov.There is some good additional information on there about flood water damage.

We are praying for our entire community during this mess. I hope this is helpful information for all of you. If you have questions, feel free to call our office, 281-313-1338.

Love to all,

Natalie & Mark Hart

Vacation Getaway Safety

6/27/2017 (Permalink)

Summertime is prime time to travel and a survey shows about one-third of American families are taking the opportunity this summer to go on a summer vacation.  But in case of an unexpected disaster, be sure to have your home prepared.   Below are a list of things to do to make sure your home is secure when you're off spending time with your family on vacation.

Make arrangements with an Emergency Contact: 

  • Close friend or neighbor 
  • Provide emergency contact
  • Turn on porch lights
  • Collect mail - burglars looks for home with overflowing mail

Protecting your Home:

  • Consider getting motion sensor lights, this way, if anyone gets too close to your home, lights will automatically turn on. 
  • Purchasing an electric timer may be helpful for your home.  This allows you to save energy and keep your electricity bill cost lower. 
  • Keep watch, use the emergency contact above to keep an eye on your home and check it each day to make sure everything is okay. 
  • Security system is one of the best ways to protect your home while on vacation

Taking Additional Precautions:

  • Shut off gas and water at the meter, supply tank or appliance
  • Turn off all water valves to any the appliance with waterline 
  • Unplug all electronics to prevent any electrical shortages
  • Make sure smoke detectors working properly before leaving
  • Adjust your thermostats to 75-82 degrees, this will help control air usage.
  • Be careful what you say.  Leaving for vacation is exciting but saying too much may create your home as a target for invasion.  Resist the temptation to broadcast your vacation on social media - tell your friends after you return.
  • Tell your alarm company- alert the company you will be out of town, especially on an extended trip.
  • Lock everything down and secure valuables.

Don't let your summer vacation turn into a water staycation.  If an unexpected water event or disaster happens, you know who to call.  Give SERVPRO of Northeast San Antonio a call (210) 653-4651.  We're always prepared when disaster strikes! 

Does your Home have Mold?

5/8/2017 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all molds from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all molds, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If you see any signs of mold, call SERVPRO of Northeast San Antonio today – (210) 653- 4651

SERVPRO Of Northeast San Antonio 24 Hour Emergency Water Damage

1/25/2017 (Permalink)

SERVPRO of Northeast San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – (210) 653-4651

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northeast San Antonio has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northeast San Antonio

SERVPRO of Northeast San Antonio specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

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