Recent Posts

Classification of Water

11/26/2019 (Permalink)

Toilet with standing water below Give SERVPRO of Northeast San Antonio a call if you or anyone you know is dealing with a toilet overflow or sewage back up.

Without warning, emergencies can strike.  A toilet overflow or a sewage back up is possible issues in a home.  Immediate response is critical especially when water damage strikes.  SERVPRO of Northeast San Antonio will come to your home and inspect the contaminated water to determine the classification and the necessary steps needed for the situation.  There are three different major classifications of water which are the following:

Category 1: Clean Water

  • Water from a clean source like a broken water line
  • If left untreated can degrade into category 2 or 3

Category 2: Gray Water

  • May contain bacteria and viruses - may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.
  • It can quickly degrade into category 3 if left untreated.

Category 3: Black Water

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

When it comes to toilet overflows or sewage back up, call a professional immediately.  Our team of professionals at SERVPRO of Northeast San Antonio is available 24/7 to help you when disaster strikes. 

Pipe Safety Tips

11/26/2019 (Permalink)

Pipe, water coming out Give SERVPRO of Northeast San Antonio a call if you experience a ruptured pipe!

The holiday season is quickly approaching and with that comes cooler temperatures.  As the temperatures eventually drop here in Texas, consider the safety of your home and prevent disaster striking by not leaving any pipes exposed.  Here are a few tips to consider to avoid any busted pipes this holiday season:

  • Insulate pipes, especially those close to outside walls, attics or crawl spaces where the chance of freezing is greatest
  • Seal air leaks surrounding or near pipes
  • Disconnect all outdoor hoses and turn off the water to exterior faucets and sprinkler systems
  • Keep heat at 55 degrees F. or higher even when you are out of town
  • During a cold spell turn on both hot and cold faucets near outside walls to allow a small trickle of water to run during the night
  • If you need to be away from home, drain your water system before you go
  • Identify the locations of shutoff valves so that you are prepared to stop the flow of water as soon as possible when a pipe bursts

Thanksgiving Safety

11/26/2019 (Permalink)

Thanksgiving is in just a few short days!  SERVPRO of Northeast San Antonio is thankful this year and we’re excited to be preparing a holiday feast!  As our team gathers around the kitchen, it is important that we stay cautious.  According to NFPA, it is the leading day of the year for home fires involving cooking equipment.

Please take a look at the following tips from to stay safe this Thanksgiving:

Safety Tips:

  • Only use turkey fryers outdoors; away from home or building and any flammable materials.
  • Keep children and pets a safe distance away from the fryer when in use and for several hours after cooking. 
  • Do not leave the fryer unattended; temperature should also be monitored closely. 
  • If any smoke, at all, comes from the heating pot of oil, turn the burner off immediately as oil may be overheating. 
  • Cover any skin that is exposed; it is encouraged to use a pair of gloves that are designed for high heat. 
  • Follow the manufacture's recommendation for the amount of oil to add.  Do not overfill the fryer.
  • Be prepared - consider purchasing a fire extinguisher for safety precautions. 

SERVPRO of Northeast San Antonio is available 24/7 if an emergency should occur.  We are here to help. Give our team of trained professionals a call, we are dedicated to helping you when disaster strikes!

Space Heater Safety

11/25/2019 (Permalink)

As the temperatures begin to drop during this time of year, space heaters are coming out.  To make the atmosphere a more comfortable temperature, space heaters are an easy to use a product that can quickly generate a warm space on a colder day.  But keep in mind, although space heaters are a common way to supplement heat, they can also cause quite a bit of danger.  Fire departments urge everyone to avoid plugging a space heater into a power strip.  Power strips are not designed to handle the high current flow needed for a space heater and can overheat or worst, catch fire due to the added energy flow.   

Stay safe this holiday season!   Be cautious when using a space heater or alternative heat as a supplement.  SERVPRO of Northeast San Antonio is dedicated to helping the community out, give our team of trained professionals a call if you have questions about space heaters.

Fire Extinguisher and Classes of Fires

11/19/2019 (Permalink)

Rainy skies, SERVPRO crew talking to customer in front of house. You can always count our crew to help you after a fire loss.

Did you know that if you encounter a fire with the wrong type of fire extinguisher you could make the fire worse? For example, use an extinguisher that contains only water on a flammable liquid fire and you’ll spread the fire and put yourself in further danger.  However, the fires are divided into five classes and fire extinguishers are specifically made to take out one or more of the fire classes. Below is a list of fire classes and the extinguishers that put them out.  Each fire extinguisher has labels designated for the type of fire to use the extinguisher on.  Double-check the extinguisher you’re about to use to make sure it’s designed to fight the type of fire. If you are unclear how to deal with the fire it is best to be safe and evacuate.  

Class of Fire: A (A in a green triangle)
Fires of ordinary combustibles like wood, paper, cardboard, most plastics, and cloth
Extinguishers to Use: Water, Foam Spray, ABC Powder, or Wet Chemical

Class of Fire: B (B in a red square)    
Fires of flammable liquids like petroleum, kerosene, grease, and others (but not alcohol or cooking oil)
Extinguishers to Use: Foam Spray, ABC Powder, or Carbon Dioxide

Class of Fire: C (C in a blue circle)    
Fires of energized electrical equipment such as appliances, wiring, circuit breakers and outlets
Extinguisher to Use: ABC Powder

Class of Fire: D (D in a yellow star)    
Fires of combustible metals like magnesium, titanium, sodium (often found in chemical laboratories).
Extinguishers to Use: ABC Powder or Carbon Dioxide

Class of Fire: K (K in a black hexagon)    
Fires of cooking oils, trans fats (often used in restaurants).
Extinguisher to Use: Wet Chemical

Commercial Water Damage in San Antonio

11/18/2019 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Northeast San Antonio

SERVPRO of Northeast San Antonio specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Winterize your San Antonio Business

11/13/2019 (Permalink)

A business building with tan tile flooring with water covering certain areas. Avoid ruptured pipes by giving your business property the maintenance check it needs.

As the temperatures continue to drop, this may call for some businesses to take some standard precautionary measures to help protect their company.  These measures include basic maintenance checks and preparation to help ensure your business and employees remain safe.  A few tips include:

  • Check your business property for down tree limbs and branches.  Weather, such as wind, heavy rain, ice, and snow can cause branches to fall, which could cause damage to the property and potentially cause personal injuries
  • Ensure gutters are clean and secure.  Leaves or debris accumulates causing a damming effect on gutters, which could lead to roof problems and water damage 
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential
  • Inspect all handrails, stairwells, and entryways to address and correct potential slippery or hazardous areas.  Install mats on non-slip surfaces and post caution signs where water could be present

SERVPRO of Northeast San Antonio is a team of specialists, trained in cleanup and care for your business. We want to make sure that during these colder times that your business avoids potentially disastrous situations.  We are always here to help!

What to do when a Dishwasher Floods Your San Antonio Home Kitchen

10/21/2019 (Permalink)

Setting Kitchen. Phone out with SERVPRO emergency plan on home screen.  Water over flow from dish washer Water emergencies can happen at any time just like this water overflow from the dishwasher. SERVPRO of Northeast San Antonio is here to help!

Dishwashers are one of the most commonly used appliances in a home.  Its use is for the modern-day convince many of us to utilize as a time saver as well as an environmentally friendly machine.  Dishwashers are built to last for many years but over time the appliance may sustain a leak or even a break.   Dealing with a dishwasher flood can be frustrating, it is important to take quick action to limit further potential damage.  There are a few things that you can do when a dishwasher floods your kitchen:

Turn off the water – Turn the main water supply off by shutting off the shutoff valve.  This will help prevent extra water from flooding your kitchen.

The electricity shut off – This a safety precaution that ensures that leaking water and electricity do not mix.  Family members should be advised to stay out of the kitchen until the dishwasher is safe to use once again. 

Mop up water- Once the water and electrical systems are secure, it’s best to mop up and remove the standing water.  The longer the water sits, the higher the potential of further damages may occur. 

Call a restoration company – while everything may seem to be dry, it’s the water that you don’t see that can possibly create further damages.  Our team here at SERVPRO of Northeast San Antonio has the tools and equipment to help meet your restoration needs.  Our team is faster for any water damage disaster and is able to eliminate the standing water with our effective methods. 

National Preparedness Month 2019

9/11/2019 (Permalink)

Country road that has high flood waters.  Tree is sitting in the high water. SERVPRO of Northeast San Antonio info and logo Disaster may strike when you least expect it. Prepared, Not Scared!

September is here and the Federal Emergency Management Agency (FEMA) sponsors an awareness event known as National Preparedness Month.  SERVPRO of Northeast San Antonio is here to help bring awareness to our local communities.  The 2019 theme is "Prepared, Not Scared".  This program encourages everyone to take advantage of the information provided by FEMA because advanced planning is critical in dealing with and recovering from unexpected disasters, such as flooding and hurricanes.  

Take this time to create a plan and know what to do in case of an emergency.  Mother Nature has created multiple disasters around the San Antonio area.  It is important to keep your emergency contact list up-to-date and have alternative communication methods set up in case traditional means are affected. If you would like more information about staying prepared, visit  It is never too early to be prepared, keep in mind that disasters can strike when you least expect it.  SERVPRO of Northeast San Antonio is dedicated to helping you when disaster strikes!   

Emergency Ready Profile

8/5/2019 (Permalink)

Be Emergency Ready with SERVPRO of Northeast San Antonio.  Download the Emergency Ready app at no-cost!  It is a readiness plan that places your business ready plan data on your mobile device for quick access during an emergency.  Download the Free App

The SERVPRO® Ready Plan is a tool for property managers, owners, and residential homeowners. By developing a SERVPRO Emergency READY Profile for your home or business, you minimize business interruption by having an immediate plan of action.

Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your home or business.

Commercial Storm Damage Restoration in San Antonio

Storms and inclement weather can bring wind damage, heavy rain, and flooding that can devastate any business in a matter of minutes. 

Every hour spent cleaning up is an hour of lost revenue and productivity. When an emergency situation arises in your business, give our team a call and we’ll be there fast with the help you need.