Recent Posts

SERVPRO of Northeast San Antonio - Biohazard Cleanup

9/21/2020 (Permalink)

SERVPRO of Northeast San Antonio is fully trained and specialized in the cleaning and disposal of biohazard contents and affected materials in the San Antonio area. 

When it comes to a biohazard situation, SERVPRO of Northeast San Antonio knows best how to handle a situation like this.  Protection is important to our employees because the removal of biohazard materials can cause serious health consequences. 

Our crew is equipped with the necessary safety apparatus and cleaning products.  Specialized training and experience are key when choosing a cleanup company to resolve these circumstances.  Here at SERVPRO of Northeast San Antonio, we can help transform these unhealthy environments back into clean, safe homes and offices.  We can restore your home or business back to its preloss conditions.  Give us a call if you need any biohazard cleanup services – (210) 573-6000.  SERVPRO of Northeast San Antonio is always here to help, making sure “Like it never even happened.”

Flood Safety Tips

9/15/2020 (Permalink)

Flooded hallway SERVPRO of Northeast San Antonio is here to help you when disaster strikes!

Floods are the most common hazards in the United States.  Whether you live and work on a coastline, along city streets, in a basin, near a river, or even in the desert, there is a potential for suffering flood damage. 

What FEMA suggests you can do now:

  • Have qualified professionals to evaluate the furnace, water heater and electric panel if susceptible
  • Install “check valves” in sewer traps a prevent floodwater from backing up into the drains of your home
  • Seal walls in basements with waterproofing compounds to avoid seepage.

What FEMA suggests when a flood is imminent:

  • Move essential or unreplaceable items to an upper floor, when possible
  • Turn off utilities at the main switches if instructed to do so
  • Disconnect electrical appliances. Do not touch electrical equipment if you are wet or standing in water

If a flood does strike your business or home, give SERVPRO of Northeast San Antonio a call.  Even minor floods have the potential to cause major damage to a structure, and the cleanup is often an overwhelming and daunting task.  SERVPRO of Northeast San Antonio has the tools and equipment to help you during a traumatic time. 

Source: and

National Preparedness Month

9/1/2020 (Permalink)

September is known as National Preparedness Month at SERVPRO of Northeast San Antonio to help bring awareness to our local communities.  This awareness event is sponsored by the Federal Emergency Management Agency (FEMA) and the 2020 theme is "Disasters don't wait.  Make your plan today."  This program encourages everyone to take advantage of the information provided by FEMA because advanced planning is critical in dealing with and recovering from unexpected disasters, such as flooding and hurricanes.  

Take this time to create a plan and know what to do in case of an emergency.  Mother Nature has created multiple large disasters around the San Antonio area.  It is important to keep your emergency contact list up-to-date and have alternative communication methods set up in case traditional means are affected. If you would like more information about staying prepared, visit  Expect the unexpected and remember it is never too early to be prepared.  Keep in mind that disasters can strike when you least expect it.  SERVPRO of Northeast San Antonio is always prepared, to help make it "Like it never even happened." 

Four Classification of Water

7/21/2020 (Permalink)

While there are three basic categories of water (clean, grey, black), there are also four classifications of water damages.   The IICRC’s S-500 Standard and Reference Guide for Professional Water Damage Restoration separates water damage into four distinct classes. Each class is based on the severity of the water damage, and they determine what steps must be followed in the mitigation and restoration process.


  • Class 1 is the least amount of water, absorption, and evaporation. It affects only part of a room or area; a little amount of carpet or carpet pads may or may not be wet.  Also, larger areas containing materials that have absorbed minimal moisture.  
  • Class 2 involves a significant amount of water, absorption, and evaporation. An entire room of carpet and cushion pad is affected. Water has risen up walls less than 24 inches. There is moisture remaining in structural materials and substructure soil.
  • Class 3 involves the largest amount of water, absorption, and evaporation.  This water loss has saturated an entire area.   Water may have come from overhead which may impact ceilings, walls, insulation, carpet, cushions, and subfloor.
  • Class 4 relates to specialty drying situations. Wet materials with low permeance or porosity such as hardwood, plaster, brick, concrete, light-weight concrete. Typically, there are deep pockets of saturation, which require very low specific humidity. These types of losses may require longer drying times and special methods.

SERVPRO of Northeast San Antonio has the knowledge, experience, and proper equipment to locate any hidden moisture lurking out of sight and clean up water damage of any size and get it done right the first time.  If you or anyone you know experiences water damages, give our team a call.

Certified: SERVPRO Cleaned – a defensive cleaning program

6/30/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Northeast San Antonio today at  (210) 653-4651 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Truth about Mold Growth

6/22/2020 (Permalink)

It is important to treat water damage immediately when it happens or right when it is discovered.  When water damage occurs, small or large, and is not properly treated, there is potential that it could lead to further damages.  In as little as 48 hours, mold can begin to spread throughout the affected areas; especially if the conditions of the area are moist and dark.  Do not leave the safety of your home up to chance.  If you have experienced water damage take charge and give the professionals a call to properly dry out your home to prevent mold growth.  SERVPRO of Northeast San Antonio has highly trained technicians with years of experience and certifications to get the job done.  Do not hesitate to give our team at SERVPRO of Northeast San Antonio a call!  We are always dedicated to helping our community when disaster strikes! 

Tropical Storm Preparation

6/15/2020 (Permalink)

There is no stopping a tropical storm, but there are measures you can take to be prepared for one.  Between the months of June through November, we cast a close eye on the gulf to observe potential disturbances over the seas.  There are times when a storm forms over a body of water and fails to become anything after a few days, but then there are the ones that form and become what could potentially be trouble ashore.   When the storm hits tropical storm status, it can pack sustaining winds to about 73mph causing heavy rain, power outages, or serious harm.  

What you should know about tropical storms and how to prepare for them?

A tropical storm is a tropical cyclone that has maximum sustained surface winds ranging from 39-73 mph.  Evacuation is not likely during a tropical storm, but there could potentially be a small chance that an order is given.  If there is, be familiar with an evacuation route. 

It’s always a good idea to take have some cash handy.  The ATM could potentially be useless if the power goes out.  A good rule of thumb is to have enough to feed and/or provide your family for two weeks. 

Keep a device that will allow you to stay updated with the local news about the weather conditions.  By having some batteries at hand, this could help electronics running in case the power goes out.  

After the storm has passed by, be sure that the area is clear before going out. Be careful and watch for any downed power lines.  If you are to see any, report this for safety reasons.  

Although this may not be nearly as intense as a hurricane, be careful and prepared.  Need more information about what to do about preparing for a tropical storm?  Give our team a call! 

Appliance Water Failure in San Antonio

6/8/2020 (Permalink)

leaking dish washer When disaster strikes, give the professionals a call at SERVPRO of Northeast San Antonio!

There are many appliances that can cause water damage to residential property.  One appliance includes a washing machine.  Although they are highly efficient in our chores, they can also cause a major headache when a washing machine floods in a home it can be a costly repair.  In order to prevent a costly repair, take some actions to reduce the risk of a leaking washer.  Below are a few tips to prevent future water damage in your home:

  • Overloaded machine - A common reason to have a leaking water machine is that the washing machine has been overfilled.   Have a limit to prevent a water overflow
  • Worn out hoses – If you are using an older washing machine, the gasket hose can become brittle over time and cause a leak. It is important to do a maintenance check every once in a while, to reduce any water damages
  • Excessive suds – Too much detergent can cause extra suds which can lead to some overflow and cause water damage.

Fast action is required when there is a leaking washer machine.  SERVPRO of Northeast San Antonio is a trained professional team that has the tools and experience to help meet with your restoration needs.  Our team is faster to any size water damage and is dedicated to helping you when disaster strikes!  

Tips To Prepare for a Flood

5/19/2020 (Permalink)

Storms occur with sometimes, little to no warning, in which case can make it difficult to plan how to prepare.  It is common to see a storm with heavy downpours of rain causing flooding in the most protected neighborhoods.  Do you know what to do during a flood?  SERVPRO of Sugar Land has a few tips for you to follow in case an event was to happen:

  • Be prepared, create an evacuation plan
  • Learn and identify different evacuation routes to be able to evacuate quickly
  • If public transportation is relied on, contact the local emergency management for evacuation information
  • Moving water above two feet can knock you down; one foot of water can move vehicles away
  • Move to higher ground if there is a chance of flash flooding
  • Driving during high rainfalls can be extremely dangerous.  Stay updated by checking service announcements through the National Weather Service.

For more information about flooding, visit  Be proactive and create an evacuation plan to keep safe. It is very important to stay updated when it comes to natural disasters.  SERVPRO of Sugar Land values our community; we are here to help when disaster strikes! 

Mold Factors

4/15/2020 (Permalink)

It is important for homeowners to do things to prevent any kind of water intrusions in our homes.  As a mindful homeowner, it is necessary to take precautions and measures to minimize the amount of moisture to reduce any possibility of mold growth or development in one’s home.

After water damage in a home (or business) mold can become a problem that can manifest if the water damage is not immediately taken care of.  As mold spores are invisible to the naked eye, they tend to make their way through homes and are always present.   As mold begins to grow, it can become a nuisance as well as a possible health problem. 

Mold requires a food source, the right temperature, above freezing and plenty of moisture.  As these conditions are all a part of your home's makeup, it is important to check your home for any kind of possible sources for water leaks.  If you do come across a mold issue, call SERVPRO of Northeast San Antonio.  We are the mold remediation experts!