Recent Why SERVPRO Posts

SERVPRO of Northeast San Antonio - Biohazard Cleanup

9/21/2020 (Permalink)

SERVPRO of Northeast San Antonio is fully trained and specialized in the cleaning and disposal of biohazard contents and affected materials in the San Antonio area. 

When it comes to a biohazard situation, SERVPRO of Northeast San Antonio knows best how to handle a situation like this.  Protection is important to our employees because the removal of biohazard materials can cause serious health consequences. 

Our crew is equipped with the necessary safety apparatus and cleaning products.  Specialized training and experience are key when choosing a cleanup company to resolve these circumstances.  Here at SERVPRO of Northeast San Antonio, we can help transform these unhealthy environments back into clean, safe homes and offices.  We can restore your home or business back to its preloss conditions.  Give us a call if you need any biohazard cleanup services – (210) 573-6000.  SERVPRO of Northeast San Antonio is always here to help, making sure “Like it never even happened.”

Certified: SERVPRO Cleaned – a defensive cleaning program

6/30/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Northeast San Antonio today at  (210) 653-4651 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Truth about Mold Growth

6/22/2020 (Permalink)

It is important to treat water damage immediately when it happens or right when it is discovered.  When water damage occurs, small or large, and is not properly treated, there is potential that it could lead to further damages.  In as little as 48 hours, mold can begin to spread throughout the affected areas; especially if the conditions of the area are moist and dark.  Do not leave the safety of your home up to chance.  If you have experienced water damage take charge and give the professionals a call to properly dry out your home to prevent mold growth.  SERVPRO of Northeast San Antonio has highly trained technicians with years of experience and certifications to get the job done.  Do not hesitate to give our team at SERVPRO of Northeast San Antonio a call!  We are always dedicated to helping our community when disaster strikes! 

Mold Factors

4/15/2020 (Permalink)

It is important for homeowners to do things to prevent any kind of water intrusions in our homes.  As a mindful homeowner, it is necessary to take precautions and measures to minimize the amount of moisture to reduce any possibility of mold growth or development in one’s home.

After water damage in a home (or business) mold can become a problem that can manifest if the water damage is not immediately taken care of.  As mold spores are invisible to the naked eye, they tend to make their way through homes and are always present.   As mold begins to grow, it can become a nuisance as well as a possible health problem. 

Mold requires a food source, the right temperature, above freezing and plenty of moisture.  As these conditions are all a part of your home's makeup, it is important to check your home for any kind of possible sources for water leaks.  If you do come across a mold issue, call SERVPRO of Northeast San Antonio.  We are the mold remediation experts!

Here to Help

4/14/2020 (Permalink)

We care about our community especially during this unprecedented time. In response to the COVID-19 pandemic, SERVPRO of Northeast San Antonio is providing disinfecting services. Most businesses are using conventional disinfectants that work once applied to a surface but do not offer any residual protection. Surface contamination can occur in between disinfecting so this process is ultimately ineffective. 

Our biostatic disinfectant product used for treating COVID-19 disinfects and sanitize on contact and provides lasting protection for months with a one-time application. 

Give our team a call at 210-653-4651 to learn more about our disinfecting services. We are here 24 hours a day, seven days a week while life gets back to normal.  SERVPRO of Northeast San Antonio is always dedicated to helping our community!

Scope of Cleanup Protocol (COVID-19)

3/17/2020 (Permalink)

Coronavirus Here to Help SERVPRO of Northeast San Antonio is always here to help our community!

SERVPRO of Northeast San Antonio is committed to helping our community. Our team is continuously monitoring the situation of the Coronavirus (COVID-19).  As we continue to learn more about the pandemic, SERVPRO of Northeast San Antonio wants to ensure to our community that we are here to help during this time.  

SERVPRO of Northeast San Antonio can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure   The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents.  The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

The Centers for Disease Control and Prevention (CDC) encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at the minimum.  These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving and Racks
  • Sales Counters
  • Carpets and rugs
  • Stair handrails
  • Elevator Cars
  • Playground equipment
  • Fitness equipment

Air Duct Cleaning in San Antonio

6/18/2019 (Permalink)

Consider putting air duct cleaning on your to-do list.  Why is getting your air ducts cleaned so important you ask; there are quite a few reasons actually.   Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the duct work of your home or business.  If your HVAC has been operating for some time without attention, it could be circulating dust, pollen, odors, dirt and debris, and/or other contaminants. 
Dirty can circulate odors, contaminants like mold and irritating dust throughout a home By inspecting the heating, ventilation and air conditioning unit (HVAC), this will help clean can extend the life of the equipment.
SERVPRO of Northeast San Antonio recommends addressing any indoor air quality concerns, although it may not be required.  Our team is highly trained and certified and can assist you with duct cleaning and mold remediation.   We are dedicated to helping make disasters "Like it never even happened."

Summer Vacation? Protect your Home!

6/18/2019 (Permalink)

Summer break is almost over but there is still time left for everyone to take a vacation!  Summertime is the prime time to travel and a survey shows about one-third of American families are taking the opportunity this summer to go on a summer vacation.  But in case of an unexpected disaster, be sure to have your home prepared.   Below is a list of things to do to make sure your home is secure when you're off spending time with your family on vacation.
Make arrangements with an Emergency Contact: 

  • Close friend or neighbor 
  • Provide emergency contact
  • Turn on porch lights
  • Collect mail - burglars look for home's with overflowing mail

Protecting your Home:

  • Consider getting motion sensor lights, this way, if anyone gets too close to your home, lights will automatically turn on. 
  • Purchasing an electric timer may be helpful for your home.  This allows you to save energy and keep your electricity bill cost lower. 
  • Keep watch, use the emergency contact above to keep an eye on your home and check it each day to make sure everything is okay. 
  • A security system is one of the best ways to protect your home while on vacation

Taking Additional Precautions:

  • Shut off gas and water at the meter, supply tank or appliance
  • Turn off all water valves to any the appliance with waterline 
  • Unplug all electronics to prevent any electrical shortages
  • Make sure smoke detectors working properly before leaving
  • Adjust your thermostats to 75-82 degrees, this will help control air usage.
  • Be careful what you say.  Leaving for vacation is exciting but saying too much may create your home as a target for invasion.  Resist the temptation to broadcast your vacation on social media - tell your friends after you return.
  • Tell your alarm company- alert the company you will be out of town, especially on an extended trip.
  • Lock everything down and secure valuables.



Don't let your summer vacation turn into a water staycation.  If an unexpected water event or disaster happens, you know who to call.  Give a ring to SERVPRO of Northeast San Antonio at (210) 653-4651. We're always ready for whatever happens!

Understanding the Dangers of Floods

6/18/2019 (Permalink)

As we move into the heart of hurricane season, we all need to be mindful that August and September are the busiest months for both Tropical Storms and Hurricanes. Even with a slow start to the season, Mother Nature can change her mind very abruptly!  How are you prepared for a hurricane?  What about what comes after a hurricane?  It is common to see a storm with heavy downpours of rain causing flooding in the most protected neighborhoods.  Do you know what to do during a flood?  SERVPRO of Northeast San Antonio has a few tips for you to follow in case an event was to happen:

  • Be prepared, create an evacuation plan
  • Learn and identify different evacuation routes to be able to evacuate quickly
  • If public transportation is relied on, contact the local emergency management for evacuation information
  • Turn Around, Don't Drown! ® Moving water above two feet can knock you down; one foot of water can move vehicles away
  • Move to higher ground if there is a chance of flash flooding
  • Driving during high rainfalls can be extremely dangerous.  Stay updated by checking service announcements through the National Weather Service.

For more information about flooding, visit https://www.ready.gov/floods.  Be proactive and create an evacuation plan to keep safe. It is very important to stay up to date when it comes to natural disasters.  SERVPRO of Northeast San Antonio values our community; we are here to help when disaster strikes! 

SERVPRO of Northeast San Antonio - Biohazard Cleanup

4/30/2019 (Permalink)

SERVPRO of Northeast San Antonio is fully trained and specialized in the cleaning and disposal of biohazard contents and affected materials in the San Antonio area. 

When it comes to a biohazard situation, SERVPRO of Northeast San Antonio knows best how to handle a situation like this.  Protection is important to our employees because removal of biohazard materials can cause serious health consequences. 

Our crew is equipped with the necessary safety apparatus and cleaning products.  Specialized training and experience are key when choosing a cleanup company to resolve these circumstances.  Here at SERVPRO of Northeast San Antonio, we can help transform these unhealthy environments back into clean, safe homes and offices.  We can restore your home or business back to its preloss conditions.  Give us a call if you need any biohazard cleanup services – (210) 573-6000.  SERVPRO of Northeast San Antonio is always here to help, making sure “Like it never even happened.”

Types of Mold

4/16/2019 (Permalink)

What is mold you ask?  Mold is a type of fungi that exist everywhere and only need moisture and a compatible surface to survive.  With that being said, there are many different species of mold.   Some types of mold can be unharmful while others can be toxic.  It is important to know the type of mold you may be dealing with if there is mold growth in your home or business.  Each type has different unique characteristics and growth patterns.  Below are a few common kinds of mold species found in homes or business:

Acremonium: Found on dead plants and soil, it grows indoors on paper and drywall tiles

Alternaria: Commonly found on food, plants, rotting farmland manure and is resistant to most fungicides.

Aspergillus: There are many species of Aspergillus

Botrytis: Associated with plants, high humidity levels and plenty of plants attract this mold.

Here at SERVPRO of Northeast San Antonio, our technicians receive advanced training to deal with mold issues in a home or business.  Committed to providing excellent services, SERVPRO of Northeast San Antonio has the technology and crew to help you make it “Like it never even happened.”

Air Duct Cleaning Benefits

4/15/2019 (Permalink)

Is it worth having your air ducts clean?  Getting the ventilation systems inspected should be a high priority on your to-do list. In most cases, the heating, ventilation and air conditioning (HVAC) system have been operating for some time without attention.  Dirty ducts can circulate odors, contaminants such as mold and irritating dust throughout your business or home. 

   Clean air ducts benefits: 

  • Eliminates offensive odors
  • Reduces potential mold growth
  • Remediates bacteria, fungi and mold
  • Restore peak energy efficiency
  • Lowers indoor air pollution

A routine part of the SERVPRO of Northeast San Antonio service is inspecting the heating, ventilation and air conditioning unit (HVAC).  Keeping the HVAC system and ductwork clean can potentially extend the life span of the equipment by allowing it to operate at peak condition, which may save you money.  

For Immediate Service Call SERVPRO of Northeast San Antonio

4/15/2019 (Permalink)

SERVPRO of Northeast San Antonio provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Sugar Land.  We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – (210) 653-4651

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Sugar Land commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. Therefore, when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services.  

  • Commercial Water Damage Restoration 
  • Commercial Fire Damage Restoration